Supervisor/ Manager
Needham
Supervisor/ Manager
Full Time • Needham
Responsive recruiter
Manager – Goldfish Swim School Needham
Read this first. This job isn't for everyone, and that's on purpose.
At Goldfish Swim School, we can teach you pool chemistry, scheduling software, and our operating procedures. We can't teach you to care. We hire for character first and train for skill. So before you look at the duties, see whether this sounds like you.
You'll thrive here if you:
- Get energy from people, especially kids and the teens on your team. You'd rather spend your shift on the pool deck coaching a new instructor than behind a desk.
- Want feedback and give it well. You ask "how could I have handled that better?" and mean it. You can have a direct conversation with a team member and still leave them feeling supported.
- Own problems instead of passing them along. A sub calls out, a parent is upset, and the pool chemistry is off, all before 10 a.m. You stay calm, sort out what matters most, and fix it.
- Treat safety as non-negotiable. You notice the small things and hold the standard every time, even on the days nobody's watching.
- Make work fun on purpose! Shout-outs, team events, and celebrating wins are part of how you lead, not extras.
This probably isn't the right fit if you:
- Want a predictable, behind-the-scenes management role.
- Feel uncomfortable in 90-degree heat, humidity and a noisy, busy building.
- Would rather point out a problem than jump in and fix it.
- Don't want to work weekends or the evening hours when families swim.
- See coaching and developing young employees as a chore rather than the best part of the job.
Why people stay:
We change lives, help kids reach their goals and wear flip-flops to work. We're a fast-growing, award-winning franchise, so managers who live our culture have real room to advance. We reward hard work with recognition, bonus opportunities and a team that has your back.
Benefits: paid time off, paid national holidays, health insurance, bonus opportunities, and a diverse and inclusive workplace.
What you'll need (the teachable part):
- High school diploma or GED required; bachelor's degree preferred.
- Experience as a certified lifeguard, youth sports instructor or coach, camp counselor, and/or childcare provider required.
- Two or more years of management experience preferred; two or more years as a swim instructor preferred.
- Must pass background examinations (included with training).
- Must be able to read, understand and communicate in English at a conversational level.
Reports to: General Manager | FLSA Status: Exempt, Non-Exempt
Work environment: Regular exposure to heat and humidity; noise level usually moderate.
Work environment: Regular exposure to heat and humidity; noise level usually moderate.
Does the "thrive" list sound like you, and did the "not a fit" list make you laugh instead of wince? Then we want to meet you.
Compensation: $48,000.00 - $55,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
(if you already have a resume on Indeed)
Or apply here.
Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!